Commitments and quality

Customer satisfaction

87% of our clients would recommend our services*. We owe this result to the priority we chose to give to their satisfaction.

Dedicated to building long-term partnerships, we fall into a dynamic of constant improvement: offer adaptability, 24/7 availability, immediate reactivity in case of malfunction, etc.

Tema is certified ISO 9001 since April 2008.

Logo du certificat ISO 9001

*Result of our last customer satisfaction survey

Our main concern, the human factor

Our trade is first and foremost about human relationships. This is why the well-being of our staff is one of our main priorities.

All our management policy is therefore based on:

  • Respect and promotion of our employees
  • Establishment of a mutual trust between our clients and our teams
  • Honesty and accountability in all our trading and activities

A sustainable company

Théma activities fit into a sustainable approach, respecting ethical and environmental values: combating discrimination and social exclusion, sustainable procurement, use of public transport, etc.